What is the correct way to specify a flight?
When booking an airport transfer, please provide the full flight number (numeric plus alphabetic part). For example, "TK420" is correct, whereas "420" is not.
Can I cancel my order?
Yes. Cancel via support at least 24 hours before pickup for a full refund to the original payment method (typically 5–30 business days). Contact info@avitovip.com or WhatsApp/Telegram in the footer.
What will the car be like?
We guarantee the class of car you selected or a higher-comfort/capacity class.
Can the driver make a stop or pick up at a different address?
Contact support in advance: info@avitovip.com or WhatsApp/Telegram (footer). Extra stops or a second pickup address are only confirmed after the team agrees.
How is payment handled?
Pay online by card at checkout when offered, or pay the driver in cash (EUR, USD or TRY) as shown on your voucher — no prepayment required on cash routes.
Is the price per car or per person?
Prices are per vehicle, not per person, up to the class capacity. Popular Istanbul airport routes start from about €35; you see the fixed total before confirming — no hidden fees.
How do I find my driver?
At airports: go to the meeting point printed on your voucher. At hotels: wait outside or at the nearest lobby meeting point shown on the voucher.
How can I get in touch with the driver?
Drivers contact you after booking—usually after 22:00 local time the day before. If your flight is delayed >30 min or luggage is held up, please call or text them.
What should I do if I have not received the funds after canceling my order?
Refunds after a timely cancellation usually take 5–30 business days. Check your statement; if nothing arrives after that window, email info@avitovip.com.
How do I check that my order has been accepted?
You will receive a confirmation voucher (with booking number and travel details) at the email you provided. If you don't get it, contact our manager at info@avitovip.com.